At Eaz-Lift, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.
Returns
You may return most new, unused items within 30 days of delivery for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide return instructions and, if applicable, a return shipping label.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected].
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid shipping label.
Non-Returnable Items
Certain items may be non-returnable, including:
-
Products marked as “Final Sale” or “Non-Returnable”
-
Items that are used, damaged, or not in their original condition
-
Gift cards
Contact Us
If you have any questions about our refund and returns policy, please don’t hesitate to reach out:
📧 Email: [email protected]