Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary based on your location and selected shipping method, but most customers receive their orders within 3–7 business days.
You can create an account by clicking the “Sign Up” or “My Account” link at the top of our website. Follow the prompts to enter your information and create a secure password.
To change your shipping address before your order ships, please contact our support team immediately at [email protected]. Once an order is processed or shipped, we may not be able to make changes.
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package in real time.
No. For your security, we do not store credit card information. All payment processing is handled securely through our trusted payment gateway.
Yes, sales tax is charged on orders shipped to states where it is required by law. The exact amount will be calculated at checkout based on your shipping address.
At this time, we primarily ship within the United States. For international shipping inquiries, please contact us at [email protected] to check availability.
Whenever possible, we ship all items together. However, depending on product availability or warehouse location, your order may arrive in multiple shipments.
If you need to swap an item
Returns and Exchanges
We accept returns on most new, unused items within 30 days of delivery. For full details, please visit our Refund and Returns Policy or email us at [email protected].
We apologize for the inconvenience. Please contact us at [email protected] with your order number and a photo of the item received, and we’ll resolve the issue promptly.
If your order arrives damaged, please email us at [email protected] with your order number and photos of the damage so we can assist with a replacement or refund.
Once your return is authorized, we will provide the correct return address and detailed instructions via email. Please do not send returns without prior authorization.
You can reach our customer support team anytime by emailing [email protected]. We aim to respond within 24 business hours.
If you made a mistake with your shipping address, please contact us immediately at [email protected]. If your order hasn’t shipped, we’ll update it for you. If it has already shipped, we’ll work with the carrier to find a solution if possible.
We start processing orders quickly, so contact us as soon as possible at [email protected]. If your order hasn’t shipped, we may be able to modify or cancel it.
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up for restock notifications on the product page or contact us directly for updates.